(F/T contract position based in Markham North)

The Centre Manager will have a dual reporting requirement to both Job Skills as the primary employer and The Welcome Centre for service management (Matrix Management).

RESPONSIBILITIES

Centre Development Phase

• Project support and physical plan implementation of the Markham North Welcome Centre
• Facility and day-to-day operational oversight of the Markham North Welcome Centre
• Work in conjunction with the Marketing Department to ensure appropriate marketing strategies are developed and implemented within the Centre’s Marketing/Communication Plan to promote Welcome Centre principles and service delivery model

Operational

• Implementation and management of service delivery structure for core services (Settlement and Integration, English Language classes, Accreditation and Qualifications Assistance, Employment Support) and other services based on community needs such as legal services, mental health, culturally-appropriate family counseling, etc.
• Developing and maintaining positive working relationships with community partners/stakeholders
• Implement Welcome Centre Policies and Standards of Service
• Ensuring standards are adhered to in all aspects of service delivery with regular and effective communication with the Systems Development and Integration Specialist
• Administer Welcome Centre contract(s)
• Prepare monthly budgets, statistical reports and other reports as required
  Inform and consult with other York Region Welcome Centre Managers (Matrix Management Model) ensuring effective partnership and decision-making
  Oversee intake and case coordination
• Manage the usage of space of the facility following established criteria
  Coordinate all activities of the Centre

Staffing

• Participate in recruitment and hiring of the Markham North Welcome Centre staff
• Supervise administrative and clerical staff of the Markham North Welcome Centre
• Provide functional supervision to staff of other co-located service agencies
• Ensure that new staff members receive orientation to the Centre and to Job Skills
• Undertake performance evaluations in a timely manner
  Encourages professional development for staff members to enhance service delivery to clients

Financial and Administration

• Budget administration
• Develop and monitor, in conjunction with the Finance Department, all budgets pertaining to the Centre
• Ensure that contractual financial requirements are adhered to

Joint Role

• Broad coordination and service development within the five Welcome Centres in conjunction with other Welcome Centre Managers and Principal Partners
• Policy and Procedure development with other Welcome Centre Managers, Job Skills’ Executive Director, and Principal Partners
• Service coordination with Welcome Centre community partners

Perform other duties as required

QUALIFICATIONS

Education and Experience

• University degree in Social Sciences, Humanities, Business or equivalent
• Must have at least 5 years of management experience - working with cross-functional teams a strong asset
• Must have experience in administration and financial management
• Experience with budgetary functions and reporting
• Experience in service standards development and visioning

Skills and Abilities

• Demonstrated facilitation, coordination and planning skills
• Well developed organizational, analytical and decision-making skills
• Superior communication skills, oral and written proficiency in English
• Excellent in problem solving and interpersonal skills
• Ability to take initiative, and work independently
• Strong project coordination and management skills - ability to plan, write reports, prioritize work and deliver on commitments
• Excellent time-management ability to multi-task in a fast-paced environment

Additional Requirements

• Knowledge of and sensitivity to the multicultural communities
• Experience in the non-profit/community services sector
• Ability to work with a diverse group of people and to facilitate collaboration
• Ability to lead and mentor staff with positive energetic attitude
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions
• Demonstrate a non-judgmental and positive approach to challenges
• Working knowledge of another language would be a strong asset
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Outlook, Access, Internet
• Results oriented, proactive, and resourceful with a quality-standards approach
• Flexibility regarding assigned work hours and location, willing to work some evenings and/or weekends
• Valid driver’s license and a reliable vehicle

Please reply in confidence by 4:30 p.m. March 19, 2010.
Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Markham North, ON, L3Y 2N1
E-mail: hiring@jobskills.org
http://www.jobskills.org

The Information Technology Administrator will report to the Welcome Centre Manager and Job Skills’ IT Coordinator. This position will be dually compliant to policies and procedures of both Job Skills as the primary employer and The Welcome Centre for service management (Matrix Management).

RESPONSIBILITIES

General IT Duties

• Undertake all activities related to computer troubleshooting, systems management, and networking
• Support the technology framework within the Welcome Centre including the improvement and development of the staff’s technology knowledge base
• Ensure PCs and servers have the latest software and patches and remain properly imaged
• Arranges for installation and maintenance of all related peripheral equipment
• Develop and maintain Procedural Manuals and documentation for the Information Technology Department
• Assist and train PC users on software and equipment use
• Remain current with new technologies to support the development and growth of the Welcome Centre
• Computer Networking
• Oversee the continued, efficient functioning of the Welcome Centre LAN/WAN utilizing VPN technologies
• Install and maintain PC software, printers, and peripherals
• Assist PC Users and answers software questions
• Support daily operation and back-up of internal LAN /WAN
• Make recommendations for LAN/WAN enhancements to hardware and software
• Support Operational LAN/WAN security through physical and logical access control
• Has a primary responsibility of implementing and monitoring daily processing, disaster recovery plans, backup and restoration contingency procedures
• Consult with computer and telecommunications vendors for service needs
• Design and recommend capacity planning procedures and executes changes to systems
• Assist in monitoring and supporting the Welcome Centre’s databases
  Communication
• Through the development of a communication strategy, keeps the IT Coordinator aware of critical issues and weekly activities
• Maintain a working relationship with all Welcome Centres and their programs
• Maintain a consistent and professional atmosphere for staff and clients
• Work closely with the IT staff of all the WCs to maximize effectiveness and operations of technology usage
  

QUALIFICATIONS

Education and Experience

• Completed post-secondary education in IT, Computer Science, or equivalent
  Must have at least 3 years relevant experience - working with cross-functional teams a strong asset
• MCSE or equivalent practical knowledge including: Windows 7, Server 2003, 2008, Exchange 2003, 2007, Active Directory, IIS
• Well versed in: MS Office Suite, particularly Outlook and Access, ARCserve Backup, Symantec Ghost or Acronis True Image
• Experience with Mac OS an asset
• Strong LAN / WAN / VPN knowledge and ability to configure DNS and DHCP
• Familiar with industry standard security concepts, practices and procedures

Skills and Abilities

• Well developed organizational, analytical and decision-making skills
• Ability to take initiative and be a strong self-starter who takes responsibility, is accountable for actions/decisions, and delivers on commitments
• Superior communication skills, oral and written proficiency in English
• Excellent in problem solving and interpersonal skills
• Strong documentation skills
• Excellent time-management ability to multi-task in a fast-paced environment

Additional Requirements

• High level of energy and a positive attitude
• Exceptional customer service skills
• Experience working with people from various cultural, ethnic and socio-economic backgrounds
• Experience in the non-profit/community services sector
• Ability to work with a diverse group of people and to facilitate collaboration
• Demonstrate a non-judgmental and positive approach to challenges
• Working knowledge of another language would be a strong asset
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Outlook, Access, Internet
• Results oriented, proactive, and resourceful with a quality-standards approach
• Some lifting may be required
• Flexibility regarding assigned work hours and location, willing to work some evenings and/or weekends
• Valid driver’s license and a reliable vehicle

Please reply in confidence by 4:30 p.m. March 19, 2010.
Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Markham North, ON, L3Y 2N1
E-mail: hiring@jobskills.org
For more information about Welcome Centre Immigrant Services, visit www.welcomecentre.ca

Senior Administrative Assistant – Markham North Welcome Centre

(F/T contract positions - based in North Markham)

The Senior Administrative Assistant will report to the Welcome Centre Manager and will be dually compliant to policies and procedures of both Job Skills as the primary employer and The Welcome Centre for service management (Matrix Management).

 RESPONSIBILITIES

Administrative Coordination

• Ensure established service standards and customer service excellence is maintained
• Establish, monitor, and revise Centre-specific office procedures to provide coordinated administrative functions for the Centre’s operational staff
• Coordinate and delegate administrative work to other support staff and volunteers
• Prepare and monitor telephone relief schedule, acting as reception relief when required
• Coordinate and train clerical staff
• Provide training and orientation to new employees on administrative procedures and policies
• Manage general E-mail Inbox for the Welcome Centre
• Assist with Centre Marketing
• Communicate and liaise with Centre partners and community agencies regarding programs and client records
• Ensure office supplies, and purchases are within program budgets
• Develop and implement administrative practices to increase efficiency and enhance customer service
• Assist the Centre Manager with the establishment and set-up of a centralized filing system
• Compile statistical reports, information on intake and service activity and provide to partner agencies and Centre Manager on a monthly basis or when requested
• Draft and format correspondence and memos
• Produce and maintain form templates for Centre use as required
• Coordinate use of special equipment (e.g. laptops, projectors, etc.)
• Coordinate bookings for boardrooms and offices for workshops, meetings, etc. ensuring all required equipment and meeting supplies are available 
• Prepare and maintain meeting schedules on behalf of the Centre Management
• Responsible for minute taking at meetings as requested by Centre Management
• Oversee maintenance of office facilities

Client Service Support

• Provide training and support to ensure a welcoming environment at the Welcome Centre
• Respond to telephone inquiries and forward calls to appropriate staff as required
• Coordinate data entry, client tracking, database maintenance and overall statistics collection
• Respond to requests for information and maintaining up-to-date contact lists
• Provide information on agency services, scheduling appointments, keeping accurate intake records
• Conduct initial screening and direct clients to appropriate internal and external services
• Coordinate the smooth flow and collection of initial client contact details

 QUALIFICATIONS

Education and Experience

• Post-secondary education in Administration, Business, Social Sciences, Humanities, or equivalent; plus 2 or more years of relevant work experience
• Minimum 2 years experience in a supervisory capacity in a fast paced work environment
• Experience in the non-profit sector/employment resource centre/community services would be a strong asset
• Experience working with people from various cultural, ethnic, and socio-economic backgrounds

Skills and Abilities

• Superior communication skills, oral and written proficiency in English and French
• Working knowledge of a third language would be a strong asset
• Excellent interpersonal/customer service skills including excellent telephone manner
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Outlook, Access, Internet

Additional Requirements

• Ability to take initiative, and work independently
• Excellent organizational and time-management ability to multi-task in a fast-paced environment
• High level of energy, and a positive attitude
• Demonstrate a non-judgmental and positive approach to challenges
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions
• Results oriented, proactive, and resourceful with a quality-standards approach
• Flexibility regarding assigned work hours and location, willing to work some evenings and/or weekends
• Valid driver’s license and a reliable vehicle

Please reply in confidence by 4:30 p.m. March 19, 2010.
Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Markham North, ON, L3Y 2N1
E-mail:  hiring@jobskills.org
 http://www.jobskills.org

Resource Area Information Specialist – Markham North Welcome Centre
(F/T – Contract Position - based in North Markham)

The Resource Area Information Specialist will report to the Welcome Centre Manager and will be dually compliant to policies and procedures of both Job Skills as the primary employer and The Welcome Centre for service management (Matrix Management).

 RESPONSIBILITIES

Client/Resource Area Support

• Responsible for assisting clients in the Information/Resource Area by providing general information and job search assistance as required
• Assist with the maintenance and enhancement of resources, supply, and control the appropriate use of resources
• Consistently seek out and track current labour market information, material, and job search tools to assist clients
• Assist with the development of curriculum material as needed
• Use a variety of assessment tools to identify barriers to employment, job readiness skills and assist clients in developing effective job search strategies
• Develop awareness  of community and social services to support and make referrals
• Liaise with all other services at the Markham North Welcome Centre,  government departments, and all other community agencies to facilitate clients’ progress
• Facilitate workshops to support clients’ integration (e.g. resume and cover letter writing, interview skills, Canadian culture and Canadian work culture, etc.)
• Work cooperatively with other Welcome Centre staff to ensure a consistent and high level of client service

Clerical Support

• Support Welcome Centre core services (Settlement and Integration, English Language classes, Accreditation and Qualifications Assistance, Employment Support) and other services based on community needs such as legal services, mental health, culturally-appropriate family counseling, etc.
• Data entry; create and maintain databases and spreadsheets
• Prepare and maintain accurate statistical reports, correspondence, and other material
• Provide administrative support to event related activities i.e. invitations, flyers, mass mailings as required
• Follow high quality standard procedures for receiving and directing calls and handling walk-in clients
• Participate in promoting and advancing a strong public profile of the Welcome Centre concept and principles
• Maintain positive working relationships with community partners/stakeholders

• Perform other duties as required

 QUALIFICATIONS

Education and Experience

• Post-secondary education in Social Sciences, Humanities, or equivalent; plus 2 or more years of relevant work experience
• Experience in the non-profit sector/employment resource centre/community services would be a strong asset
• Experience working with people from various cultural, ethnic, and socio-economic backgrounds

Skills and Abilities

• Demonstrated facilitation skills
• Superior communication skills, oral and written proficiency in English
• Working knowledge of another language would be a strong asset
• Excellent interpersonal/customer service skills
• Ability to take initiative, and work independently
• Excellent organizational and time-management ability to multi-task in a fast-paced environment

Additional Requirements

• High level of energy, and a positive attitude
• Demonstrate a non-judgmental and positive approach to challenges
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Outlook, Access, Internet
• Results oriented, proactive, and resourceful with a quality-standards approach
• Flexibility regarding assigned work hours and location, willing to work some evenings and/or weekends
• Valid driver’s license and a reliable vehicle

Please reply in confidence by 4:30 p.m. March 19, 2010.
Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Markham North, ON, L3Y 2N1
E-mail:  hiring@jobskills.org
 http://www.jobskills.org

Administrative Assistant – Markham North Welcome Centre
(2 F/T contract positions - based in North Markham)

The Administrative Assistant will report to the Welcome Centre Manager and will be dually compliant to policies and procedures of both Job Skills as the primary employer and The Welcome Centre for service management (Matrix Management).

RESPONSIBILITIES

Clerical Duties

• Clerical and administrative support to the Centre Manager and Centre staff such as faxing, filing documents, photocopying, etc.
• Maintain office supplies - order office supplies, track inventory - ensure purchases are within program budgets
• Maintain office equipment (e.g. change printer cartridges/toner, call service people)
• Manage and expedite mail and couriers and arrange deliveries
• Keep accurate records of clients for all programs as well as maintain up-to-date program files and central filing system
• Prepare statistical reports, compile information on intake and service activity and provide to partner agencies and Centre Manager on a monthly basis or when requested
• Draft and format correspondence and memos
• Maintain and coordinate use of special equipment (e.g. laptops, projectors, etc.)
• Book boardrooms and offices for workshops, meetings, etc. ensure all required equipment and meeting supplies are available 
• Ensure the maintenance of office facilities
• Use MS Outlook calendars to book client appointments for Centre staff

Client Service Support

• Greet clients and visitors by providing a welcoming environment at the Welcome Centre
• Respond to telephone inquiries and forward calls to appropriate staff
• Assist with data entry and client tracking, provide referral information to other community services
• Organize and maintain databases; record necessary statistics
• Prepare, distribute, and maintain client files
• Respond to requests for information and maintain up-to-date contact lists
• Provide information on agency services, schedule appointments, keeping accurate intake records
• Conduct initial screening and direct clients to appropriate internal and external services
• Coordinate the smooth flow and collection of initial client contact details

 QUALIFICATIONS

Education and Experience

• Post-secondary education in Administration, Business, Social Sciences, Humanities, or equivalent; plus 2 or more years of relevant work experience
• Experience in the non-profit sector/employment resource centre/community services would be a strong asset
• Experience working with people from various cultural, ethnic, and socio-economic backgrounds

Skills and Abilities

• Superior communication skills, oral and written proficiency in English and French
• Working knowledge of a third language would be a strong asset
• Excellent interpersonal/customer service skills including excellent telephone manner
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Outlook, Access, Internet

Additional Requirements

• Ability to take initiative, and work independently
• Excellent organizational and time-management ability to multi-task in a fast-paced environment
• High level of energy, and a positive attitude
• Demonstrate a non-judgmental and positive approach to challenges
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions
• Results oriented, proactive, and resourceful with a quality-standards approach
• Flexibility regarding assigned work hours and location, willing to work some evenings and/or weekends
• Valid driver’s license and a reliable vehicle

Please reply in confidence by 4:30 p.m. March 19, 2010.
Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Markham North, ON, L3Y 2N1
E-mail:  hiring@jobskills.org
 http://www.jobskills.org

Business Coach
Self-Employment Benefits Program
(P/T contract position – based in Brampton
F/T contract position - based in Newmarket)

Responsibilities

• Assist in ongoing development and delivery of training curriculum for Self Employment Benefits Program
• Will assist individual participants to develop an idea into a viable business, learn operational and start up procedures and develop a formal business plan
• Working in a team environment, will assess client suitability for program, facilitate workshops, coach and mentor in both one-on-one and group situations for up to one year as clients implement their business
• Evaluate and record progress giving feedback individually
• Assist in recruitment, existing curriculum review and development, and program promotion to community partners.

Qualifications

• Strong general business knowledge with expertise in a particular business element (i.e. small business accounting or sales and marketing)
• Recent small business ownership experience and excellent facilitation skills
• Understanding of the requirements of the SEB program is essential
• Excellent facilitation and presentation skills - ability to deliver quality workshops and seminars, and customer-focused presentations that utilize up to date technology i.e. power point
• Minimum 2 years’ experience delivering client services through coaching and mentoring
• Superior oral and written communication skills, excellent time management skills with the ability to multi-task in a fast paced environment
• Intermediate proficiency in MS Office Applications
• High level of energy and a positive attitude with the ability to multi-task in a fast paced environment.
• Post-secondary education in Business Administration or equivalent
• Adult education certificate and knowledge of various computer packages are assets
• All candidates must be able to work with a diverse population, have a valid Driver's license and access to a reliable vehicle
  

Please reply in confidence by 4:30 p.m. March 12, 2010.
Job Skills embraces diversity and encourages all qualified candidates to apply. We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail:  hiring@jobskills.org

Information Technology Administrator
F/T – Contract Position
(Based in Keswick but mobile through York/Peel Region)

Responsibilities:

• S/he is specifically responsible for all activities related to computer troubleshooting, systems management, and networking including Corporate LAN/WAN’s utilizing VPN technologies
• S/he supports the technology framework with the organization including the improvement and development of the staff’s technology knowledge base
• S/he ensures pc’s and servers are kept up to date with the latest software and patches and as well as being properly imaged
• S/he Installs and maintains all related peripheral equipment including printers and scanners
• Be able to assist and train PC users on software and equipment use

Qualifications:

• MCSE or equivalent practical knowledge including: Windows XP/Vista/7 Server 2003, 2008 Exchange 2003/2008, Active Directory, IIS
• Well versed in programs such as: Ms Office Suite, particularly Outlook and Access, ARCserve Backup, Symantec Ghost or Acronis True Image
• Experience with Mac OS an asset
• Strong LAN / WAN / VPN knowledge and ability to configure DNS and DHCP
• Familiar with industry standard security concepts, practices and procedures
• Possess a strong command of the English language with relation to both written and verbal skills as documentation of process and instruction to end-users will be required
• Candidate must have reliable transportation and ability to work out of various locations in York Region, Peel Region and the GTA
• Some moderate lifting may be required

Please reply in confidence by 4:30 p.m. on Friday, March 12th, 2010
Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org