Employment Services Coordinator/Consultant
Facilitator, Human Resources Bridging Program
Self-Employment for Newcomers’ Business Coach & Facilitator
Self-Employment for Newcomers’ Program Support
Self-Employment for Newcomers’ Program Assistant

Summer Student Positions:
Administrative Support/Resource Area Assistant - Markham
Administrative Support/Resource Area Assistant - Peel
HR/Administrative Assistant - York Region

Employment Services Coordinator/Consultant
(F/T contract position – based in Brampton)

SUMMARY
The Employment Services Coordinator/Consultant is a dual/hybrid role where the successful individual is responsible for the supervision of staff that delivers and/or supports Employment Service delivery and related programs as well as works in consultation with the ES team to develop and monitor Employment Service Plans for clients. S/he is active in performance evaluation and provides the systems and structures for a consistent and professional atmosphere for clients and staff. S/he will also assist clients in achieving employment goals by providing individual employment counseling including but not limited to Job Maintenance, Job Search, Career Decision Making, etc. S/he is responsible for coordinating ES activity to meet Overall Service Quality Targets (SQT) as it relates to Service Quality Dimensions.

Responsibilities:
Employment Services Coordinator:

• Monitors staff work performance and provides formal and informal feedback
• Ensures customer service is maximized for Employment Services and Programs and the agency as a whole through effective monitoring and scheduling of all resources including staff
• Accountable for ensuring budget tracking is maintained and that spending requests are in line with budget limits
• Monitors on a monthly basis Job Skills Service Quality achievement against the established Service Quality Target (SQT)
• Recommends and implements remedial action when Service Quality falls below the SQT
• Develops the structures, quality and delivery mechanisms for employment services within the contractual requirements and Job Skills’ policy and procedure guidelines
• Evaluates and assesses services to clients utilizing written and verbal feedback and implements strategies and mechanisms to improve delivery
• Ensures appropriate mechanisms for clients’ service and program evaluations are developed and implemented
• Keeps the Director of Employment Services and Programs aware of all staffing, critical issues and weekly activities
• Chairs weekly team meetings providing internal case conferencing and project updates
• Maintains a working relationship with the entire Job Skills’ organization and its departments
• Assists Director of Employment Services and Programs with monthly statistics for the Employment Services and Programs contracts, and writes narrative reports for monthly claims
• Maintains an awareness of  contractual targets and monitors monthly progress
• Assists Director of Employment Services and Programs with the implementation and monitoring of an Outreach Strategy within the community
• Develops working relationships with social service, community and employment agencies to promote programs and services delivered by Job Skills
• Assists in the planning for and participates in networking opportunities and community events; assists in the development of tools for presentations

Employment Consultant:

• Works collaboratively with individuals to complete an Employment Service Plan
• Interviews clients to obtain employment history, educational background, career goals etc. using the Employability Assessment Model
• Identifies barriers to employment and assist clients to develop job readiness skills and job search strategies
• Assesses need for additional assistance such as rehabilitation, financial aid and/or further vocational training and makes appropriate referrals
• Liaises with job development services, facilitation team, information and resource team, government departments and other social, employment and community agencies on mutual clients as needed to facilitate clients’ progress
• Support clients in accessing programs such as literacy training, Second Career, Job Creation Partnership, or Self Employment Benefit (including rationale writing if required)
• Follows-up with clients at appropriate intervals to assess progress and record outcomes.
• Provides one on one counseling to assist clients in the achievement of their employment goals as identified through the Client Service Planning and Coordination process
• Counseling Assistance to be provided in the areas of:  Job Maintenance, Job Search, Career Decision Making, or other identified employment needs
• Administers  standardized assessments to determine client interests, aptitudes and abilities
• Supports the Facilitation Team through “on-call” delivery of seminars and workshops to clients, both in-house and as part of outreach strategies on an as needed fill-in basis
• Assists clients in the use of resources and technology for job search activities on an as needed fill-in
• Participates in community activities and job fairs
• Networks with community and employment agencies as required
• Conducts outreach to clients and employers as necessary
• Enters accurate client data into EOIS
• Maintains file notes and appropriate documentation about clients’ progress

Qualifications:

• Post Secondary Degree in Social Sciences and/or Diploma in Social Services or Career and Work Counseling or equivalent work experience
• Previous supervisory experience
• 4 or more years experience delivering employment services & programs in a community capacity
• Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
• Demonstrated history of Professional Development
• Certification/Qualification to administer standardized testing (i.e. General Aptitude Test Battery or Myers Briggs Type Indicator) a strong asset
• Certification in Life Skills Coaching, Personality Dimensions, and Common Assessment Training Level I & II an asset
• Solid knowledge of the Canadian labour market, Canadian workplace practices, job search strategies and techniques
• Strong outreach, organizational, and team work skills
• Superior oral and written communication skills, excellent time management skills with the ability to multi-task in a fast paced environment
• Proficiency in MS Office Applications; Word, Excel, Power Point, Outlook
• Experience working with client databases is an asset
• Must have a valid driver’s license and access to a reliable vehicle
• Flexibility regarding assigned work hours and location

Only electronic applications will be accepted. Please indicate the position title in the email subject line.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

Apply by E-mail to:
hiring@jobskills.org

Facilitator
Human Resources (HR) Bridging Program
(F/T contract position - based in Markham)

SUMMARY

The Job Skills’ Human Resources (HR) Bridging Program for Internationally Trained Individuals (ITIs) is a labour market integration program that will serve internationally trained Human Resources professionals.

The Program is designed to facilitate the integration of those who complete the Program into employment in their field, or a related field. The HR Bridging Program includes components that help ITIs address barriers to employment including: gaining specific knowledge of the Canadian HR workplace (legal and health information and other top issues for Canadian employers), sector specific language development, connections to employers in the human resources field through networking events, structured mentoring and workplace experience, and continued coaching and supports to ensure that employed participants pass their probationary period and succeed in their jobs.

The Facilitator will be responsible for the development and delivery of employment workshops designed for Internationally Trained Individuals (ITIs) within the HR Bridging Program. The Facilitator will deliver workshops, provide intake and language assessment, assistance with resume/interview preparations, self-assessment, provide knowledge of labour market trends and mentoring support.

RESPONSIBILITIES

Facilitation

• Develop curriculum in support of service delivery, evaluates and adjusts accordingly
• Maintain knowledge of current employability issues and tailors seminars and workshops to reflect these issues
• Deliver seminars and workshops to clients, both in-house and as part of outreach strategies
• Provide individual coaching as necessary to participants
• Work with clients to facilitate peer-led support groups around employability and job maintenance issues
• Employability Workshops to include, but not limited to:
• Labour market information
• Job search strategies and techniques
• Resume and cover letter development
• Interviewing skills and techniques
• Canadian labour market for newcomers
• Goal setting
• Skills and interest assessment
• Employee rights and responsibilities
• Mentoring
• Communication/self-Management topics
• Workplace culture
• Sector specific language development

Intake & Assessment

• Administer online assessment testing to ensure language and skill requirements
• In conjunction with client, conduct a needs assessment and determines suitability for Program

Outreach

• Respond to inquiries about the HR Bridging Program and promotes features and benefits
• Participate in various activities in developing working relationships with community partners, employment agencies, trainers, employer to promote Job Skills and it services
• Assist in developing and delivering outreach and marketing activities/strategy within the community

Administrative

• Develop monthly summary reports and completes other administrative duties as necessary
• Maintain accurate, up-to-date, documentation of client workshop activities
• Research and analyze current and future job market trends that are relevant to the client base
• Collect,  summarize and report workshop evaluations

Staff Development

• Attend staff meetings and participates in reporting and decision-making as required
• Identify professional development needs and participates in training opportunities
• Perform other duties as required.

QUALIFICATIONS

• Post-secondary education preferably in Career and Work Counseling, Human Resources and/or a combination of education and relevant Newcomer work related experience
• Certification in Life Skills Coaching, Personality Dimensions, and Common Assessment Training Level I & II preferred
• Experience in mentoring is considered an asset
• Two years recent and relevant experience in employment, group facilitation, and/or providing job-search assistance
• Solid knowledge of all facets of job search and career development including current Canadian labour market, Canadian workplace practices, job search strategies and techniques
• Experience working with Internationally Trained Individuals (ITIs)
• Excellent facilitation and presentation skills – ability to deliver quality workshop and seminars and customer focused presentations
• Energetic communicator with the ability to inspire clients
• Intermediate to advanced proficiency in MS Office including Outlook, Word, Excel, Access and PowerPoint
• Experience in database and website development and maintenance
• High level of energy, a positive attitude with the ability to multi-task in a fast paced environment
• Ability to work both independently, and as part of a team
• Self-directed, results-oriented team player
• Innovative and creative
• Strong organizational skills and attention to detail
• Superior oral and written communication skills
• Excellent time management skills
• Multilingualism is considered an asset
• Experience in working with people from various cultural, ethnic and socio-economic backgrounds
• Experience working with multi-barriered clients, demonstrating a non-judgmental and positive approach to challenges
• Flexibility in workplace days and hours is required
• All candidates must have a valid Driver`s license and access to a reliable vehicle

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

 JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail:  hiring@jobskills.org

Self-Employment for Newcomers’ Business Coach & Facilitator
(Part-time 21 hrs/week contract position in Markham with travel in York Region)

Job Skills, a non-profit, community-based employment and training agency, began offering employment training in northern York Region in 1988. The organization is dedicated to enhancing people’s capacity to participate in the labour market, thereby contributing to the economic and social viability of our community.
Today, the Agency provides Employment, Newcomer and Business Services and Programs in York Region, Dufferin, Halton, Peel and Toronto. Job Skills has expanded over the years and currently maintains locations in Keswick, Newmarket, Markham, Mississauga, Brampton, and North York. More than 25,000 individuals are served annually.
The Business Coach/Facilitator will work in partnership with the Business Coach/Facilitator of the Program Delivery Partner. The Business Coach/Facilitator will travel to deliver the Self-Employment for Newcomers’ Program across various sites in York Region.

Responsibilities:

• Evaluate viability of clients’ business concepts
• Evaluate Business Plans
• Interview clients to obtain employment history, educational background, career goals, etc. using the Employability Assessment Model
• Determine assistance required and/or eligibility for the Program
• Identify barriers to business success and assists clients to develop alternative strategies
• Facilitate all Business Development workshops
• Provide business coaching and mentoring to clients accessing the Self-Employment for Newcomers’ Program
• Liaise with government departments and other social, business and community agencies as needed to facilitate clients’ progress
• Develop and revise curriculum as needed for the delivery of the Program
• Maintain knowledge of current business practices and tailors seminars and workshops to reflect these practices
• Deliver seminars, workshops and information sessions to clients, both in house and as part of outreach strategies
• Participate actively in the promotion of the Self-Employment for Newcomers Program and the recruitment of clients
• Attend meetings and participates on committees of organizations connected to Business and Newcomers Services and Programs
• Maintain current and complete files on all clients according to contractual agreements
• Research and track current and relevant resources, information, and materials for the region of the businesses and for clients

Qualifications:

• Post-secondary education in Business Administration or related field and a minimum of two years’ experience delivering curriculum or training programs
• Requires recent small business ownership experience and strong general business knowledge 
• Familiarity with the business community in York Region
• Extensive experience working with diverse client groups
• Will be well-versed in marketing, community outreach and liaison, facilitation and the current labour market
• Previous work experience in both non-profit and for profit sectors is an asset
• The successful candidate will have excellent interpersonal and communication skills (written and oral)
• Excellent organizational skills and the ability to multi-task and prioritize in a fast-paced environment
• Intermediate proficiency in MS Office Applications (Word, Excel, Power Point, Access is considered an asset)
• A valid driver’s license and access to a reliable vehicle is considered an asset

Only electronic applications will be accepted. Please indicate the position title in the Email subject line.

 Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail:  hiring@jobskills.org


Self-Employment for Newcomers’ Program Support
(Full-time contract position in Markham)

Job Skills, a non-profit, community-based employment and training agency, began offering employment training in northern York Region in 1988. The organization is dedicated to enhancing people’s capacity to participate in the labour market, thereby contributing to the economic and social viability of our community.
Today, the Agency provides Employment, Newcomer and Business Services and Programs in York Region, Dufferin, Halton, Peel and Toronto. Job Skills has expanded over the years and currently maintains locations in Keswick, Newmarket, Markham, Mississauga, Brampton, and North York. More than 25,000 individuals are served annually.
The Program Support provides all administrative duties for the Self-Employment for Newcomers’ Program plus exceptional customer service for all enquires.

Responsibilities:

• Follow standard procedures for receiving and directing calls and handling walk-in clients
• Schedule appointments for the Program following established procedures
• Provide general program information to clients and refers appropriately
• Work cooperatively with other staff to ensure consistent and efficient reception coverage while providing excellent customer service

• Provide all administrative duties for the program including answering telephones, creating and maintaining client files
• Keep accurate contact and statistical information for reporting
• Work with Program Coordinator to research and book locations for program delivery
• Create schedules for program delivery
• Photocopy all workshop curriculum material and ensures delivery of same to program delivery sites as required
• Order office supplies and ensures supplies are available at various program delivery sites as required
• Support the Program Coordinator in maintaining a consistent and professional atmosphere for clients and staff
• Liaise with the Operations Division and/or Welcome Centre Manager in regard to physical plant maintenance and consistent agency image

Qualifications:

• Post-secondary education in Administration and/or a minimum of 2 years’ reception/administrative experience is required
• High level of energy and a positive attitude
• Exceptional customer service skills

• Familiarity with the business community in York Region
• Extensive experience working with diverse client groups
• Will be well-versed in marketing, community outreach and liaison, facilitation and the current labour market
• Previous work experience in both non-profit and for profit sectors is an asset
• The successful candidate will have excellent interpersonal and communication skills (written and oral)
• Excellent organizational skills and the ability to multi-task and prioritize in a fast-paced environment
• Intermediate proficiency in MS Office Applications (Word, Excel, Power Point, Access is considered an asset)
• A valid driver’s license and access to a reliable vehicle is considered an asset

Only electronic applications will be accepted. Please indicate the position title in the Email subject line.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail:  hiring@jobskills.org

Self-Employment for Newcomers’ Program Assistant
(Part-time 21 hrs/week contract position in Markham with travel in York Region)

Job Skills, a non-profit, community-based employment and training agency, began offering employment training in northern York Region in 1988. The organization is dedicated to enhancing people’s capacity to participate in the labour market, thereby contributing to the economic and social viability of our community.
Today, the Agency provides Employment, Newcomer and Business Services and Programs in York Region, Dufferin, Halton, Peel and Toronto. Job Skills has expanded over the years and currently maintains locations in Keswick, Newmarket, Markham, Mississauga, Brampton, and North York. More than 25,000 individuals are served annually.
The Program Assistant travels to various sites in York Region to assist the Program Coordinator to conduct Information Sessions; offsite assessment of all clients for eligibility and suitability for Phase II; conduct Self and Business Concept Assessment sessions in Phase II; and assist in business development support in Phase III.

Responsibilities:

• Evaluate viability of client’s business concepts
• Evaluate Business Plans
• Interview clients to obtain employment history, educational background, career goals, etc. using the Employability Assessment Model
• Determine assistance required and/or eligibility for the Program
• Identify barriers to business success and assists clients to develop alternative strategies
• Assess need for additional assistance and makes appropriate referrals as required
• Assist clients in assessing if their concepts have market and financial potential
• Provide one-on-one coaching and mentoring specific to each client’s business concept
• Monitor clients’ goals as per their Business Plans
• Assist clients in the use of resources and technology for business development activities
• Work with clients to facilitate peer-lead support groups around business development and business-related issues
• Participate actively in the promotion of the Self-Employment for Newcomers Program and the recruitment of clients
• Attend meetings and participates on committees of organizations connected to Business and Newcomers Services and Programs
• Maintain current and complete files on all clients according to contractual agreements
• Research and track current and relevant resources, information, and materials for the region of the businesses and for clients

Qualifications:

• Post-secondary education in Business Administration or related field and a minimum of two years’ experience delivering curriculum or training programs
• Small business ownership experience and strong general business knowledge is an asset
• Familiarity with the business community in York Region
• Extensive experience working with diverse client groups
• Will be well-versed in marketing, community outreach and liaison, facilitation and the current labour market
• Previous work experience in both non-profit and for profit sectors is an asset
• The successful candidate will have excellent interpersonal and communication skills (written and oral)
• Excellent organizational skills and the ability to multi-task and prioritize in a fast-paced environment
• Intermediate proficiency in MS Office Applications (Word, Excel, Power Point, Access is considered an asset)
• A valid driver’s license and access to a reliable vehicle is considered an asset

Only electronic applications will be accepted. Please indicate the position title in the Email subject line.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1

Administrative Support/Resource Area Assistant
Summer Student position
(based at the Markham North Welcome Centre and potential travel within the York Region)

The Summer Student Administrative Support/Resource Area Assistant will report to the Welcome Centre Manager and will be dually compliant to policies and procedures of both Job Skills as the primary employer and The Welcome Centre for service management (Matrix Management). The Summer Student Administrative Support/Resource Area Assistant will perform reception duties, communicating efficiently and effectively with internal and external customers.

RESPONSIBILITIES

Assist in the following Clerical Duties:

• Clerical and administrative support to the Centre Manager and Centre staff such as faxing, filing documents, photocopying, etc.
• Maintain office supplies - order office supplies, track inventory - ensure purchases are within program budgets
• Maintain office equipment (e.g. change printer cartridges/toner, call service people)
• Manage and expedite mail and couriers and arrange deliveries
• Keep accurate records of clients for all programs as well as maintain up-to-date program files and central filing system
• Prepare statistical reports, compile information on intake and service activity and provide to partner agencies and Centre Manager on a monthly basis or when requested
• Draft and format correspondence and memos
• Maintain and coordinate use of special equipment (e.g. laptops, projectors, etc.)
• Book boardrooms and offices for workshops, meetings, etc. ensure all required equipment and meeting supplies are available 
• Ensure the maintenance of office facilities
• Use MS Outlook calendars to book client appointments for Centre staff

Assist in Client Service Support:

• Greet clients and visitors by providing a welcoming environment at the Welcome Centre
• Respond to telephone inquiries and forward calls to appropriate staff
• Assist with data entry and client tracking, provide referral information to other community services
• Organize and maintain databases; record necessary statistics
• Prepare, distribute, and maintain client files
• Respond to requests for information and maintain up-to-date contact lists
• Provide information on agency services, schedule appointments, keeping accurate intake records
• Conduct initial screening and direct clients to appropriate internal and external services
• Coordinate the smooth flow and collection of initial client contact details
• Other duties as required.

QUALIFICATIONS

• Current study in Business Administration or related field
• Will be returning to full-time studies in September 2013
• Strong administrative, clerical and data entry skills are required to support the Welcome Centre, Employment and Business Services staff, clients, and other administrative staff
• Superior communication skills, oral and written proficiency in English and French
• Working knowledge of a third language would be a strong asset
• This position requires exceptional customer service skills and an intermediate proficiency in MS Office programs
• Ability to prioritize in a fast paced environment
• Someone who is detail oriented with a proven ability to multi-task
• High level of energy and a positive attitude
• Previous experience in a reception and/or an administrative role is an asset however, not a requirement for the position 

Only electronic applications will be accepted. Please indicate the position title in the Email subject line.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail:  hiring@jobskills.org

Administrative Support/Resource Area Assistant
Summer Student Position
Based in Peel Region with travel within the Region

Summary:

The Administrative Support/Resource Area Assistant is based in Peel Region supporting Job Skill’s regional sites as needed and will perform reception duties, communicating efficiently and effectively with internal and external customers. S/he is responsible for clerical and data entry support for both Employment Services and Business Services. This position will require travel to support regional locations on a pre-determined schedule.

Responsibilities:                                                                                                                                 

• Become familiar with Job Skills’ employment and business services, mandate and objectives through the review of available literature and through meetings with staff
• Responsible for administrative duties including responding to telephone inquiries, greeting clients, photocopying, filing documents, assisting with data entry and client tracking, providing referral information to other community services along with other clerical functions and providing assistance to the team as required
• S/he will assist in managing and expediting all mail and couriers
• Follow standard procedures for receiving and directing calls and handling walk-in clients
• Work under the guidance of the Employment Programs and Services Coordinator as part of the Employment Services Team
• Responsible for assisting clients in the Information / Resource Area with their job search strategies
• Assist with the maintenance and enhancement of resources for clients, supply, and monitor appropriate use of resources
• Seek out new job search tools and web sites  for client usage
• Assist with reception and clerical duties as needed
• Assist with other duties as required

Qualifications:

• Ability to prioritize in a fast paced environment
• Strong administrative, clerical and data entry skills are required to support the Employment and Business Services Teams, clients, and other administrative staff
• This position requires exceptional customer service skills and an intermediate proficiency in MS Office programs
• Someone who is detail oriented with a proven ability to multi-task
• High level of energy and a positive attitude
• Previous experience in a reception and/or an administrative role is an asset however, not a requirement for the position 

Only electronic applications will be accepted. Please indicate the position title in the Email subject line.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail:  hiring@jobskills.org

HR/Administrative Assistant
Summer Student position for 8 weeks, 35 hours/week
Based in York Region – with potential travel within the York Region

RESPONSIBILITIES

• Become familiar with Job Skills’ employment and business services mandate and objectives through the review of available literature and through meetings with staff
• Assist in the posting of external advertisements, pre-screening of applicant resumes, and perform reference checks for selected candidate. 
• Assist in preparing short lists of candidates to interview, contact candidates and coordinate interview schedules for all parties including group interviews when appropriate 
• Assist in the screening and evaluating of applicant materials to ensure that the pool of applicants is diverse, and that individual candidates being considered meet the minimum qualifications, as stated in the position description 
• Communicate with applicants verbally and in writing regarding all phases of the employment process, and provide general information about the position 
• Assist with the monitoring of all staff’s timesheets and monthly report
• Maintain staff manuals, and update regularly
• Maintain filing electronically in an HRIS as well as in hardcopy
• Provide reception coverage as required
• Other duties as required.

QUALIFICATIONS

• Current study in Human Resources or related field
• Will be returning to full-time studies in September 2013
• Strong administrative and clerical skills are required to support the Human Resources Department, and other administrative staff
• This position requires exceptional customer service skills and an intermediate proficiency in MS Office programs
• Ability to prioritize in a fast paced environment
• Someone who is detail oriented with a proven ability to multi task
• High level of energy and a positive attitude 
• Previous experience in Human Resources is an asset but not a requirement for the position. 

Only electronic applications will be accepted. Please indicate the position title in the Email subject line.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
P.O. Box 34, 130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail:  hiring@jobskills.org