Receptionist/Administrative Assistant & SEB Program Support
Employment Consultant
Resource and Information Specialist
Receptionist/Administrative Assistant
Job Developer
Facilitator
Employment Consultant (3 month contract position)

Receptionist/Administrative Assistant & SEB Program Support
(F/T contract based in Mississauga)

The SEB Program Support performs reception duties, communicating efficiently and effectively with internal and external customers. S/he will provide clerical support for the SEB program, reporting directly to the SEB Coordinator.

Responsibilities:
The successful candidate will be responsible for:

• Administrative duties including responding to telephone inquiries, greeting clients, photocopying, faxing, filing documents and providing assistance to Job Skills’ staff as required
• Performing a variety of administrative and clerical duties such as assisting with data entry and client tracking, providing referral information to other community services
• Managing and expediting mail and couriers, ordering supplies, and arranging deliveries
• Organizing and maintaining databases; record necessary statistics; drafting and formatting outgoing correspondence and memos
• Responding to requests for information and maintaining up-to-date contact lists
• Booking boardrooms for workshops, meetings, etc., ensuring all required equipment is available
• Housekeeping – maintaining the office facilities
• Ordering office supplies, and maintaining Purchase Orders - ensuring purchases are within program budgets
• Maintain office equipment (ex. change printer cartridges/toner, call service people, etc.)
• Tracking personnel Outlook calendars; booking appointments for Employment Advisors and Business Coaches
• Preparing workshop material for SEB workshops
• Updating SEB client database through MS Access; maintaining client files
• Preparing monthly client statistics reports for SEB Coordinator; tracking the information received from Business Coaches

Qualifications:

• Post-secondary education in Administration and/or a minimum of 2 years’ reception/administrative experience is required
• High level of energy and a positive attitude
• Exceptional customer service skills
• Experience working with people from various cultural, ethnic and socio-economic backgrounds
• Excellent time management skills with the ability to multi-task in a fast paced environment
• Superior oral and written communication skills including an excellent telephone manner
• Intermediate proficiency in MS Office programs (including Word, Excel, and PowerPoint, Access, etc.)

Please reply in confidence by: July 30, 2010
Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org Fax: 905-898-4830

Employment Consultant
(Positions available in Keswick, Markham & Brampton)
(F/T contract position)

SUMMARY
The Employment Consultant works in consultation with the ES team to develop and monitor Employment Service Plans. S/he will conduct assessments of individuals’ employability dimensions to determine suitability for assisted services under ES. S/he will make appropriate referrals both internally and externally to community services to support successful Service Plan completion. S/he will assist clients in achieving employment goals by providing individual employment counselling including but not limited to Job Maintenance, Job Search, Career Decision Making, etc.

Responsibilities:

• Works collaboratively with individuals to complete an Employment Service Plan
• Interviews clients to obtain employment history, educational background, career goals etc. using the Employability Assessment Model
• Identifies barriers to employment and assist clients to develop job readiness skills and job search strategies
• Assesses need for additional assistance such as rehabilitation, financial aid and/or further vocational training and makes appropriate referrals
• Supports and monitors clients as they progress through their Employment Service Plans
• Liaises with job development services, facilitation team, information and resource team, government departments and other social, employment and community agencies on mutual clients as needed to facilitate clients’ progress
• Support clients in accessing programs such as literacy training, Second Career, Job Creation Partnership, or Self Employment Benefit (including rationale writing if required)
• Follows-up with clients at appropriate intervals to assess progress and record outcomes
• Provides one on one counselling to assist clients in the achievement of their employment goals as identified through the Client Service Planning and Coordination process
• Counselling Assistance to be provided in the areas of: Job Maintenance, Job Search, Career Decision Making, or other identified employment needs
• Administers standardized assessments to determine client interests, aptitudes and abilities
• Supports the Facilitation Team through “on-call” delivery of seminars and workshops to clients, both in-house and as part of outreach strategies on an as needed fill-in basis
• Assists clients in the use of resources and technology for job search activities on an as needed fill-in
• Participates in community activities and job fairs
• Networks with community and employment agencies as required
• Conducts outreach to clients and employers as necessary
• Enters accurate client data into EOIS
• Maintains file notes and appropriate documentation about clients’ progress
• Completes paperwork required for clients to access training
• Writes weekly reports and trends analysis
• Other duties as assigned

Qualifications:

• Post Secondary Degree in Social Sciences and/or Diploma in Social Services or Career and Work Counselling or equivalent work experience
• Demonstrated history of Professional Development
• Certification/Qualification to administer standardized testing (ie. General Aptitude Test Battery or Myers Briggs Type Indicator) a strong asset
• Certification in Life Skills Coaching, Personality Dimensions, and Common Assessment Training Level I & II an asset
• Solid knowledge of the Canadian labour market, Canadian workplace practices, job search strategies and techniques
• Strong outreach, organizational, and team work skills
• Superior oral and written communication skills, excellent time management skills with the ability to multi-task in a fast paced environment
• Proficiency in MS Office Applications; Word, Excel, Power Point, Outlook
• Experience working with client databases is an asset
• Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
• Must have a valid driver’s license and access to a reliable vehicle
• Flexibility regarding assigned work hours and location
  

Please reply in confidence by 4:30 p.m. on July 30, 2010.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.
Hiring is contingent on funding.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org

Resource and Information Specialist
(Positions available in Keswick, Markham & Brampton)
(F/T contract position)

SUMMARY
The Resource and Information Specialist works to support clients in the “self directed” Resource and Information (IS) area of the Employment Services (ES). S/he assists clients in the completion of self assessment of service need. S/he reviews client completed self assessments to determine whether a full Employment Assessment is required.

Resource and Information (RI) is labour market service for the community that provides information on local training and employment opportunities, community service supports, occupational and training requirements and resources to support independent or “unassisted” job search, career clarification and planning, and informed education, training and employment decisions.

Responsibilities:

• Obtains, updates and assists clients to access information and resource centre materials
• Provide overview of program services and processes to clients and when necessary assists’ clients with application process and completion of Self-Directed Needs Assessment
• Reviews client completed Needs Assessments and makes determination to refer for Assisted Services Assessment
• Provides information to employers who are unfamiliar with our services (either by phone or in person) and accepting job postings
• Provides orientation / information to clients regarding job search tools and strategies, apprenticeship training, workplace safety and the Canadian workplace
• Monitors resource area activity: Assists clients in accessing e-mail, computers, internet, fax and photocopy equipment to support their job search
• Provides guidance for clients to develop a job search strategy, identifying and matching career interests, skills and aptitudes, and preparing a resume and cover letter
• Supports Facilitation Team through “on call” delivery of seminars and workshops to clients, both in-house and as part of outreach strategies on an as-needed fill-in basis
• Answers phones and greets walk-in clients
• Completes Job Skills Client Triage (CTERP) Process (including administrative component)
• Enters accurate client data into IR database
• Maintains file notes and appropriate documentation about clients’ progress as required
• Assists clients in the completion of paperwork
• Develops monthly summary reports and completes other administrative duties as necessary
• Researches and analyzes current and future job market trends that are relevant to the client base
• Conducts, summarizes and reports customer satisfaction surveys for IR clients
• Participates in community activities and job fairs
• Networks with community and employment agencies as required
• Conducts outreach to clients and employers as necessary
• Other duties as assigned

Qualifications:

• Post Secondary Degree in Social Sciences and/or Diploma in Social Services or Career and Work Counselling or equivalent work experience
• Demonstrated history of Professional Development
• Career and Employment Information Specialist (CEIS) Certificate required or commitment to obtain within 1st year of employment
• Solid knowledge of the Canadian labour market, Canadian workplace practices, job search strategies and techniques
• Strong outreach, organizational, and team work skills
• Superior oral and written communication skills, excellent time management skills with the ability to multi-task in a fast paced environment
• Proficiency in MS Office Applications; Word, Excel, Power Point, Outlook
• Experience working with client databases is an asset
• Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
• All candidates must be able to work with a diverse population, have a valid Driver's license and access to a reliable vehicle
• Flexibility regarding assigned work hours and location
  

Please reply in confidence by 4:30 p.m. on July 30, 2010.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.
Hiring is contingent on funding.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org

Reception/Administrative Assistant
(Positions available in Keswick & Markham)
(F/T contract position)

SUMMARY
The Receptionist/Administrative Assistant performs reception duties, communicating efficiently and effectively with internal and external customers. S/he is responsible for clerical and data entry support for Employment Services (ES) including Information and Referral (IS) and Employment Ontario Information System (EIOS) database management. S/he assists the Director and Coordinator of Employment Services in the collection and tabulation of data for the purposes of month end reporting and other activities related to determining Job Skills Overall Service Quality success.

Responsibilities:

• Follows standard procedures for receiving and directing calls and handling walk-in clients
• Following established procedures, schedules appointments for the Centre
• Provides general program information to clients and refers appropriately
• Works cooperatively with other staff to ensure consistent and efficient reception coverage while providing excellent customer service
• Manages work day to allow time for clerical support functions
• Prepares files and maintains filing system as required
• Types correspondence, sends faxes and distributes mail
• On daily basis ensures client data is input completely and runs reports
• Ensures accuracy of data entered into both RI and EOIS databases
• Completes Client Triage(CTERP) Process (including administrative component)
• Maintains a working relationship with Job Skills’ Operations Departments
• Liaises with companies providing service, such as Canada Post and office cleaners
• Orders and maintains appropriate levels of general supplies and office supplies to ensure efficient office operation
• Handles all purchase order requests according to Job Skills accounting policies
• Accountable for maintaining budget tracking and keeping within budgetary limit
• Other duties as assigned

Qualifications:

• Post-secondary education in Administration and/or a minimum of 2 years’ reception/administrative experience is required
• High level of energy and a positive attitude
• Experience working with people from various cultural, ethnic and socio-economic backgrounds
• Excellent time management skills with the ability to multi-task in a fast paced environment
• Superior oral and written communication skills including an excellent telephone manner,
  Intermediate proficiency in MS Office programs (including Word, Excel, and PowerPoint, Access is considered an asset)
• Attention to detail is required
• Experience with database management
• Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
• Must have a valid driver’s license and access to a reliable vehicle
• Flexibility regarding assigned work hours and location

Please reply in confidence by 4:30 p.m. on July 30, 2010.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.
Hiring is contingent on funding.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org

Job Developer
(Positions available in Keswick, Markham & Brampton)
(F/T contract position)

SUMMARY
The Job Developer provides matching and placement services to clients who are unlikely to succeed in conducting their own job search, because of poor work habits, market perception barriers, or interpersonal skills. S/he plays a “hands-on” role of attending to client needs and issues in securing employment. S/he is responsible for establishing a direct relationship with employers – contacting them, meeting with them, encouraging them to provide opportunities for clients and trouble shooting when there are problems. Troubleshoot problems with Employer and/or Employment Consultant and the Job Developer Team.

Responsibilities:

• Outreach to Employers to identify opportunities in the "hidden" job market i.e. those not yet available in the competitive job market, which means the Employer has not started the recruiting process through job postings or job ads
• Assessment of an Employer's workplace capacity to provide a positive work experience and workplace training
• Identification of clients who are placement ready when the work opportunity is available
• Sensitivity/diversity training, workplace safety training, information on accommodation needs
  Support for Employers in identifying the skills and competencies required to perform work
• Matching an Employer's workplace/job needs with a client's capabilities
• Facilitating work placements, including volunteer, job test and hire, full time or part time work experience and on-the-job training opportunities
• Negotiating work placement agreements and contracts with clients and employers of varying durations, not to exceed one year, including the identification of workplace training objectives and commitments and financial incentives
• Monitoring and supporting the placement with the participant and the Employer to facilitate success
• Providing mentoring and coaching support during and after the placement, and
  administering the contract with the Employer, including the timely processing and payment of financial incentives and managing 'flow through' employment and training incentives and supports
• Ensure Employer eligibility
• Development of a pool of mentors/coaches to support clients/participants
• Identification of the need for additional support (with c1ienUparticipant and employer, as appropriate)
• Development of a support plan with the c1ient/participant and the mentor/coach and employer (as appropriate)
• Linking clients/participants with mentors and coaches to provide support during and after job placement
• Monitoring of the mentor/coach relationship with clients and participants
• Participates in community activities and job fairs
• Networks with community and employment agencies as required
• Conducts outreach to clients and employers as necessary
• Attends staff meetings and participates in reporting and decision-making as required
• Identifies professional development needs and participates in training opportunities
• Other duties as assigned

Qualifications:

• Post Secondary Education/Job Developer Certificate an asset
• Experience in job development, employer outreach, and/or recruitment
• Varied and relevant work experience and knowledge of community resources, labour market and employment services
• Experience working with multi-barriered clients, demonstrating a non-judgmental and positive approach to challenges
• Superior oral and written communication skills, excellent time-management ability to multi-task in a fast-paced environment
• Experience with establishing and maintaining employer relationships (ie Business to Business sales)
• Excellent verbal and written skills in English
• Self-directed, results-oriented team player
• Strong organizational, planning and time management skills
• Strong outreach, organizational, team work and interpersonal skills
• Excellent facilitation and presentation skills
• Working knowledge of another language would be an asset
• Well-developed interpersonal and relationship-building skills, with the ability to establish rapport with employers, clients and co-workers
• Flexibility regarding assigned work hours and location
• Proficiency in MS Office Applications; Word, Excel, PowerPoint, Outlook
• Experience maintaining a contact database
• Candidates must be able to work with a diverse population, have a valid Driver's license and a reliable vehicle
• Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
  

Please reply in confidence by 4:30 p.m. on July 30, 2010.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.
Hiring is contingent on funding.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org

Facilitator
(Position mobile between Keswick, Markham & Brampton)
(F/T contract position)

SUMMARY
The Facilitator delivers employability workshops to both assisted and unassisted clients in support of their employment goals. Workshops will be delivered throughout Job Skills three (3) Employment Services (ES) locations in coordination with the Facilitator Team. S/he will deliver workshops intended to assist clients in all of the employability dimensions.

Responsibilities:

• Develops curriculum in support of ES delivery, evaluates and adjusts accordingly
• Maintains knowledge of current employability issues and tailors seminars and workshops to reflect these issues
• Delivers seminars and workshops to clients, both in-house and as part of outreach strategies
  Works with clients to facilitate peer-lead support groups around employability and job maintenance issues
• Participates in community activities and job fairs
• Networks with community and employment agencies as required
• Conducts outreach to clients and employers as necessary
• Develops monthly summary reports and completes other administrative duties as
  necessary
• Maintains accurate, up-to-date, documentation of client workshop activities to
  maintain IR and EOIS database
• Researches and analyzes current and future job market trends that are relevant to the client base
• Collects, summarizes and reports customer satisfaction surveys for workshop
  activities
• Other duties as assigned

Qualifications:

• Post Secondary Degree in Social Sciences and/or Diploma in Social Services or Career and Work Counselling or equivalent work experience
• Adult Education Degree/Diploma/Certificate a strong asset
• Curriculum Development an asset
• Certification in Life Skills Coaching, Personality Dimensions, and Common Assessment Training Level I & II an asset
• Extensive work experience in Employment Services field in private and/or public sector
• At least two years recent, related experience in employment, group facilitation, and/or providing job-search assistance
• Experience working with multi-barriered clients, demonstrating a non-judgmental and positive approach to challenges
• Solid knowledge of all facets of job search and career development techniques and practices
• Experience in public speaking and developing PowerPoint presentations
• Experience in facilitating/workshop delivery in an adult educational environment
• Energetic communicator with ability to inspire clients
• Strong outreach, organizational, team work and interpersonal skills
• Superior oral and written communication skills, excellent time-management ability to multi-task in a fast-paced environment
• Excellent verbal and written skills in English
• Working knowledge of another language would be a strong asset
• Self-directed, results-oriented team player
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Outlook, etc.
• Candidates must be able to work with a diverse population, have a valid Driver's license and access to a reliable vehicle
• Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
• Must have a valid driver’s license and access to a reliable vehicle
• Flexibility regarding assigned work hours and location
  

Please reply in confidence by 4:30 p.m. on July 30, 2010.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.
Hiring is contingent on funding.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org

Employment Consultant
(Position based in Markham)
(F/T 3 month contract position)

SUMMARY
The Employment Consultant works in consultation with the ES team to develop and monitor Employment Service Plans. S/he will conduct assessments of individuals’ employability dimensions to determine suitability for assisted services under ES.  S/he will make appropriate referrals both internally and externally to community services to support successful Service Plan completion.  S/he will assist clients in achieving employment goals by providing individual employment counselling including but not limited to Job Maintenance, Job Search, Career Decision Making, etc.

Responsibilities:

• Works collaboratively with individuals to complete an Employment Service Plan
• Interviews clients to obtain employment history, educational background, career goals etc. using the Employability Assessment Model
• Identifies barriers to employment and assist clients to develop job readiness skills and job search strategies
• Assesses need for additional assistance such as rehabilitation, financial aid and/or further vocational training and makes appropriate referrals
• Supports and monitors clients as they progress through their Employment Service Plans
• Liaises with job development services, facilitation team, information and resource team, government departments and other social, employment and community agencies on mutual clients as needed to facilitate clients’ progress
• Support clients in accessing programs such as literacy training, Second Career, Job Creation Partnership, or Self Employment Benefit (including rationale writing if required)
• Follows-up with clients at appropriate intervals to assess progress and record outcomes.
• Provides one on one counselling to assist clients in the achievement of their employment goals as identified through the Client Service Planning and Coordination process
• Counselling Assistance to be provided in the areas of:  Job Maintenance, Job Search, Career Decision Making, or other identified employment needs
• Administers  standardized assessments to determine client interests, aptitudes and abilities
• Supports the Facilitation Team through “on-call” delivery of seminars and workshops to clients, both in-house and as part of outreach strategies on an as needed fill-in basis
• Assists clients in the use of resources and technology for job search activities on an as needed fill-in
• Participates in community activities and job fairs
• Networks with community and employment agencies as required
• Conducts outreach to clients and employers as necessary
• Enters accurate client data into EOIS
• Maintains file notes and appropriate documentation about clients’ progress
• Completes paperwork required for clients to access training
• Writes weekly reports and trends analysis
• Other duties as assigned

Qualifications:

• Post Secondary Degree in Social Sciences and/or Diploma in Social Services or Career and Work Counselling or equivalent work experience
• Demonstrated history of Professional Development
• Certification/Qualification to administer standardized testing (ie. General Aptitude Test Battery or Myers Briggs Type Indicator) a strong asset
• Certification in Life Skills Coaching, Personality Dimensions, and Common Assessment Training Level I & II an asset
• Solid knowledge of the Canadian labour market, Canadian workplace practices, job search strategies and techniques
• Strong outreach, organizational, and team work skills
• Superior oral and written communication skills, excellent time management skills with the ability to multi-task in a fast paced environment
• Proficiency in MS Office Applications; Word, Excel, Power Point, Outlook
• Experience working with client databases is an asset
• Ability to work in an performance based system with a proven track record of meeting targets and outcomes is essential
• Must have a valid driver’s license and access to a reliable vehicle
• Flexibility regarding assigned work hours and location

Please reply in confidence by 4:30 p.m. on July 30, 2010.

Job Skills embraces diversity and encourages all qualified candidates to apply.
We thank all applicants, but only those to be interviewed will be contacted.
Hiring is contingent on funding.

JOB SKILLS
Hiring Committee
130 Davis Drive, Unit 14
Newmarket, ON, L3Y 2N1
E-mail: hiring@jobskills.org