One thing you want to keep in mind before saying anything about your job search is that regardless of your relationship with your employer, your loyalty could be questioned.
Only think of a customer as somebody from within your organization. Think of a customer as the most critical person in your company.
A work ethic isn't about what type of work you're doing. A work ethic is the values that you bring to the company.
Recognizing the barriers to communication and ensuring that everybody is doing their part to keep the lines of communication open is the first big step to good company health.